Service Standards

Elevating Guest Experiences Through Exceptional Service

Impeccable Rooms, Tranquil Spas, Unforgettable Service.

At Safe Audit, we understand that exceptional service is the cornerstone of a successful hospitality business. We help hotels, resorts, and spas create seamless, memorable experiences that exceed guest expectations and build brand loyalty. Our comprehensive service standards audits provide you with the tools and insights to elevate every aspect of your guest journey.

Rooms Quality inspection:

Impeccable Rooms, Unforgettable Stays

What We Do: Our detailed room audits cover every aspect of the guest room experience:

  • Cleanliness: Meticulous inspection of all areas, including bathrooms, bedding, surfaces, and furnishings.
  • Amenities: Verification that all amenities are fully stocked, functional, and of high quality.
  • Ambiance: Assessment of lighting, temperature, noise levels, and overall comfort.
  • Functionality: Ensuring that all equipment, appliances, and technology are in working order.

Benefits:

  • Create welcoming and impeccably maintained guest rooms.
  • Exceed guest expectations and drive positive reviews.
  • Identify and address potential maintenance issues proactively.

Module Areas Include:

  • Cleanliness and Hygiene.
  • Amenities and Supplies.
  • Ambiance and Comfort.
  • Functionality and Maintenance of all equipment.

Benefits:

  • Create welcoming and impeccably maintained guest rooms.
  • Exceed guest expectations and drive positive reviews.
  • Identify and address potential maintenance issues proactively.

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

Health & Hygiene Risk Assessment:

Proactive Risk Management for a Safer Business

In today's complex business environment, identifying and mitigating potential risks is crucial for protecting your guests, staff, and reputation. Safe Audit offers comprehensive risk assessment services across all our areas of expertise, including:

Outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).

Benefits: Emphasize the value of proactive risk management in preventing accidents, ensuring compliance, and creating a safer environment.

Services Offered:

 

  • Food Safety Risk Assessment

  • Legionella & Water Hygiene Risk Assessment

  • Health & Safety Risk Assessment

  • Sustainability Risk Assessment

  • Pest Control Risk Assessment

 

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

SPA Hygiene & Service Standard Audit: Spa Inspection:

Creating Tranquility and Service Excellence

Overview: A specialized audit designed to ensure your spa facilities meet the highest standards of hygiene, sanitation, ambiance, and service excellence, creating a truly relaxing and rejuvenating experience for your guests.

What We Do: We understand the unique requirements of spa environments. Our spa audits focus on:

Hygiene: Stringent hygiene protocols for treatment rooms, equipment, linens, and products.

  • Ambiance: Assessment of music, lighting, scents, and overall atmosphere to create a tranquil experience.
  • Treatment Protocols: Verification that therapists follow proper procedures and protocols.
  • Guest Interactions: Evaluating the quality of guest interactions, from arrival to departure.

Benefits:

  • Ensure a relaxing, rejuvenating, and above all, safe spa experience for your guests.
  • Maintain the highest standards of hygiene and sanitation.
  • Enhance the reputation of your spa and attract discerning clientele.

Benefits:

  • Ensure a relaxing, rejuvenating, and above all, safe spa experience for your guests.

  • Maintain the highest standards of hygiene and sanitation.

  • Enhance the reputation of your spa and attract discerning clientele.

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

Overview: A specialized audit designed to ensure your spa facilities meet the highest standards of hygiene, sanitation, ambiance, and service excellence, creating a truly relaxing and rejuvenating experience for your guests.

Health & Hygiene Risk Assessment:

Proactive Risk Management for a Safer Business

In today's complex business environment, identifying and mitigating potential risks is crucial for protecting your guests, staff, and reputation. Safe Audit offers comprehensive risk assessment services across all our areas of expertise, including:

Outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).

Benefits: Emphasize the value of proactive risk management in preventing accidents, ensuring compliance, and creating a safer environment.

Services Offered:

 

  • Food Safety Risk Assessment

  • Legionella & Water Hygiene Risk Assessment

  • Health & Safety Risk Assessment

  • Sustainability Risk Assessment

  • Pest Control Risk Assessment

 

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

Service Standards Checks

Consistency is the Key

What We Do: We provide comprehensive service standards checks across all guest-facing areas of your business:

Overview: Comprehensive evaluations of service delivery across all guest touch points of your property, ensuring consistent adherence to your brand standards and providing exceptional guest experience at every touchpoint.

  • Reception and Concierge: Evaluating check-in/check-out efficiency, guest communication, and problem-solving skills.
  • Housekeeping: Assessing cleanliness standards in public areas, corridors, and back-of-the house areas.
  • Food and Beverage Service: Evaluating food quality, service etiquette, and adherence to hygiene standards.

Benefits:

  • Ensure consistent delivery of your brand promise across all touchpoints.
  • Identify areas for service improvement and staff training.
  • Enhance guest satisfaction and drive positive word-of-mouth referrals

Services Offered:

  • Legionella Risk Assessments

  • Water Sampling and Analysis

  • Cooling Tower Hygiene Management

  • Pool and Spa Inspections

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

​​Pest Control Management

Effective Pest Control for a Healthy and Pest-Free Environment

Don't let pests compromise the comfort and hygiene of your establishment. Safe Audit's pest control management services provide proactive solutions to prevent, control, and eliminate pests while adhering to environmentally responsible practices.

Services Offered:

  • Integrated Pest Management (IPM) Audits
  • Pest Identification and Control
  • Bed Bug Inspections and Treatments

 

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

Health & Hygiene Risk Assessment:

Proactive Risk Management for a Safer Business

In today's complex business environment, identifying and mitigating potential risks is crucial for protecting your guests, staff, and reputation. Safe Audit offers comprehensive risk assessment services across all our areas of expertise, including:

Outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).

Benefits: Emphasize the value of proactive risk management in preventing accidents, ensuring compliance, and creating a safer environment.

Services Offered:

Food Safety Risk Assessment

  • Legionella & Water Hygiene Risk Assessment

  • Health & Safety Risk Assessment

  • Sustainability Risk Assessment

  • Pest Control Risk Assessment

 

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

POSI & Norovirus Prevention Programs

Specialized POSI & Norovirus Prevention Programs and Training

POSI & Norovirus are highly contagious viruses that can spread rapidly in environments like hotels, resorts, and restaurants. Our specialized programs focus on:

Rigorous Cleaning and Disinfection Protocols: Implementing effective cleaning procedures and using ABTA and EPA-approved disinfectants to eliminate viruses on surfaces.
Staff Training and Hygiene Practices: Educating your staff on proper hand hygiene, food handling, and other preventative measures.
Outbreak Response Plans: Developing and practicing protocols to quickly identify, contain, and manage potential outbreaks.

 

Services Offered:

  • Outbreak investigation

  • POSI Audit &Training
  • Outbreak Response Plans

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

Health & Hygiene Risk Assessment:

Proactive Risk Management for a Safer Business

In today's complex business environment, identifying and mitigating potential risks is crucial for protecting your guests, staff, and reputation. Safe Audit offers comprehensive risk assessment services across all our areas of expertise, including:

Outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).

Benefits: Emphasize the value of proactive risk management in preventing accidents, ensuring compliance, and creating a safer environment.

Services Offered:

Food Safety Risk Assessment

  • Legionella & Water Hygiene Risk Assessment

  • Health & Safety Risk Assessment

  • Sustainability Risk Assessment

  • Pest Control Risk Assessment

 

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

Health & Hygiene Risk Assessment:

Proactive Risk Management for a Safer Business

In today's complex business environment, identifying and mitigating potential risks is crucial for protecting your guests, staff, and reputation. Safe Audit offers comprehensive risk assessment services across all our areas of expertise, including:

Outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).outline your risk assessment methodology (e.g., identifying hazards, assessing risks, recommending control measures).

Benefits: Emphasize the value of proactive risk management in preventing accidents, ensuring compliance, and creating a safer environment.

Services Offered:

Food Safety Risk Assessment

  • Legionella & Water Hygiene Risk Assessment

  • Health & Safety Risk Assessment

  • Sustainability Risk Assessment

  • Pest Control Risk Assessment

 

Hotels, resorts, tour operators, and any business in the tourism sector looking to proactively manage sustainability risks.

Services Offered:

  • Legionella Risk Assessments

  • Water Sampling and Analysis

  • Cooling Tower Hygiene Management

  • Pool and Spa Inspections

Services Offered (Summarized):

  • Room Check Audits

  • SPA Hygiene & Service Standard Audits

  • Service Standards Checks